A: Please make sure your shipping address and phone number are accurate when placing your order. Shipping fees are based on delivery distance, and any free shipping promotions will be clearly indicated.

A: Orders placed before 5:00 PM local time will be shipped the same day. Orders after 5:00 PM will be shipped the next business day.

A: Deliveries within Bangkok and surrounding areas usually take 1–2 business days. Other provinces typically take 2–4 business days, depending on local postal services.

A: If a package is lost in transit, you will not be charged, and we will take full responsibility. If your product arrives damaged, please send clear photos to our customer service via LINE or other support channels for assistance.

A: Contact our customer service first. Products must be unused and returned in original internal packaging. Buyers are responsible for return shipping fees.

A: We operate daily except on major national holidays.

A: Please contact us through our official LINE account for order cancellations, shipping fee inquiries, or other questions.

A: We collect personal identification information, order and payment details, and technical browsing information.

A: To process and ship your orders, provide customer support, send updates and promotions (with consent), improve website experience, and comply with laws.

A: Yes, we use industry-standard security measures including encryption and secure servers to protect your data.

A: We only share your data with trusted service providers for payment, shipping, and marketing (with your consent).

A: Yes, you can disable cookies in your browser, but some website features may not work properly.

A: You can request access, corrections, deletion, withdraw marketing consent, or file complaints with data protection authorities.